Our Services

Restoration Family Services, Inc. (RFS) program consists of mental health, respite and substance use disorder services which will assist the individual in achieving and maintaining rehabilitative, sobriety, and recovery goals.

What We Do

The services are also designed to assist the consumer by providing clinical support in acquiring goals which are listed in the Individualized Support Plan.  We work to equip, educate and encourage the individuals with the skills to improve and develop their behavioral, social, mental and emotional growth.


Our programs consist of two parts:

Our belief is that a good clinical match can speed consumer’s progress, but we also believe that the opposite is true as well. A good clinical match can occur through your input in your treatment team meetings and your evaluation of your staff that is working with the family. If at any time you feel that your rights are being violated, or that your progress is being hindered due to the actions of our staff, please speak with your staff’s supervisor, or the Director at RFS, Inc.


Respite B3 – Respite services provide periodic support and relief to the primary caregiver(s) from the responsibility and stress of caring for children ages three (3) to twenty-one (21) with mental health, development disabilities or substance use/addiction service needs, and for adults 21 and over with developmental disabilities. This service enables the primary caregiver (s) to meet or participate in planned or emergency events, and to have planned time for him/her and/or family members.


Comprehensive Clinical Assessment – An intensive clinical and functional face-to-face evaluation of an individual’s mental health, developmental disability, and/or substance use disorder condition that results in the issuance of a clinical comprehensive assessment with a diagnosis(es) and recommendation regarding services. The assessment will be conducted by qualified licensed professionals that are knowledgeable to assess the specific needs of the person served.


Outpatient Therapy – The focus of mental health/substances abuse outpatient therapy (individual/group) treatment is to improve symptoms that may significantly interfere with functioning in at least one life domain (e.g., familial, social, occupational, educational, etc.). The goals, frequency, and duration of individual/group outpatient treatment will vary according to individual needs and response to treatment.


Substance Abuse Intensive Outpatient Program (SAIOP) – structured individual and group addiction activities and services that are provided at an outpatient program designed to assist individuals to begin recovery and learn skills for recovery maintenance. The program is offered at least 3 hours a day, at least 3 days a week, with no more than 2 consecutive days between offered services.


Driving While Impaired (DWI) – 1. DWI Assessments; 2. Short-Term (30 days); 3. Long Term (60 days); and SAIOP (90 days).


Each of the above services provide “first responder” crisis response on a 24/7/365 basis to consumers experiencing a crisis. A Qualified Professional (QP) or Licensed Professional will handle all crisis phone calls. The telephone number to the crisis response line is (919) 333-0671.


Restoration Family Services Policies, General Rules & Expectations

Regular Office Hours: Monday – Friday, 9:00 AM to 5:00 PM (EST)
Specific programs may set extended hours outside of the normal business schedule.
We will make every effort to make appointments convenient for you. Many of the individuals served by Restoration receive their services out of the office and therefore receive appointments after the regular office hours.



Blue Cross Blue Shield, Aetna, Medicaid, NC Health Choice, IPRS/State Funds for Individual without insurance, and Self-Pay